Returns & Exchanges
At New Audemars Piguet, we strive for complete satisfaction with every purchase; however, if you are not entirely pleased, we offer a 30-day return window for items in their original, unworn condition. Please ensure all original packaging, certificates, and protective films are intact to qualify for a full refund or exchange.
Initiate Your Request
Log into your account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Package Your Item
Securely place the product in its original luxury presentation box and shipping carton, ensuring all documentation and warranty cards are included.
Ship the Package
Affix the provided prepaid insured shipping label to your package and drop it off at any authorized courier location to ensure safe transit back to our facility.
Inspection and Refund
Once our specialists verify the condition and authenticity of the returned item, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing